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Thanks for your comments. The heating engineer says that the old copper tubes would not work with the new boiler so he had to replace them with plastic. However, that replacement was optional and we decided to go for it to make sure that everything would work perfectly. Is it true that the new...

It is Durham Heating. I suppose I agreed, in a way, that old materials would be removed by him, although we have not really discuss it but he could assume it but I did not expect them to be removed so quickly! I feel really cheated. We replace radiators and the boiler, so I thought that heating...

Thanks very much to everybody for posting. He sent the quote by e-mail, so I have written copy of it. I found his advert in a local paper. They also have a website that looks fine to me.

I got a quote from heating engineer saying that se was going to replace old copper heating network by new copper tubes. I came home and found out that he was replacing copper by plastic. He wrote copper in the quote. Now he says that it was a mistake and he actually meant plastic. I would never...