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An unreliable witness?? The plumber can't seem to make her mind up about what she has/ has not put in the boiler. That's the only reason I wasn't clear to start with. She changes her mind with every email sent to us. Other than that i have been very clear as to what she has/hasn't done. I have...

with hindsight, i wish we'd got the second plumber to look at it before removing it, but we just asked him to remove, and replace it. we have sent a cheque (which she has acknowledged receipt of) for payment minus the delivery charge for the part. I know of no other business where the...

thank you for all of the replies. I haven't had the conversations myslef with the plumber as i'm out at work all day, and my partner works from home, so he dealt with it. We took her at her word and asked the new plumber just to replace the old one. We didn't ask him to look to reparing...

Thanks Tony, It was the was she has handled it all that was our issue, It's not a huge amount of money, we just feel like we have not had all the information, no matter how many times we ask. Also i have never known a company pass their delivery charges on to the customer.

I think he found her in the yellow pages, as the ones recommended to us were busy, and i;ve just checked and is is registered

Hi Tony, It's her own company. To be honest my partner dealt with it all, as it is his house, but from what I understand, after much arguing the, final invoice is now for £45 service £55 diagnostic & condemnation £20 delivery charge for part. She has now conceded that we won't be...

i can't for the life of me remeber the make and model, sorry, but it was just a normal gas boiler (not combi). oh and it was about 15 years old She gave no reason other than unsafe. when he asked for a breakdown of the original invoice, she just got very defensive stating she'd saved our...

Hi Tony, From start to finish this is what happened. Came home from holiday, and boiler would just not work. The plumber came out and had a look, said she needed a part, wnet away and came back a week later. said it was the wrong part so would be back again. Another week later, she came and...

we're the owner, and she literally just told us that she was condemning it as it was unsafe, and she put a sticker on saying that operating the boiler could incur a £5000 fine.

Hi, I was browsing for some information but don't seem to be able to find what i'm looking for. I'm hoping someone will be able to advise me? Our boiler recently borke, the plumber came out, and apparently diagnosed the problem, came back with a part, but the wrong one, went away aga in, and...