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Following my earlier post, I have now successfully managed to fix the gate spring. After fitting, it becomes clear that the pins are ultimately retained in place in their holes by the friction force between the pins and the mounting plates and that this force is generated by the spring torque...

I'm having exactly the same problem using the B and Q self closing gate spring - zinc plated, 200 mm, product no 38310800ZP, bar code 03267714. There are no instructions - and the fitting and method of operation is hardly intuitive. I did, however, unearth this very useful video...