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Thanks for the suggestion. Gias proved particularly unhelpful - they will only book a service call and would not let me speak to anyone in their engineering department. One thing I did gaim was not to buy another Hoover machine! Thanks for the idea though.

:idea: Can anyone help me - I've spent the entire day wrestling with this blasted machine! As soon as the machine is turned on, it shows Error code I, alternating with error code 4. Appparently Code 1 is a faulty door switch (door is opening and closing normally) and code 4 is the water...