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Agreed, but when installed like that (as in the image) that the reed switch in the contact is never closed. If I turn the magnet the wrong way round it works (status utility reports secured when magnet presented) although it’s somewhat intermittent. I have a larger set of contacts that I’m...

Yeah, the jumpers/shunts are fine @secureiam - they match the configuration table in the install docs for Texecom. Just checked the internals for the door contact and the reed switch is definitely oriented downwards (nearest the magnet) so it looks like I have a magnet problem. Weird. I have...

Wow, thanks for the quick response. So the magnet is (was) lined up okay. Tried the zone status util as suggested @secureiam and it was reporting active with the magnet presented or removed. That said, tried rotating the magnet 180deg so it was effectively upside down and got a result...

Hi All, I'm looking for some pointers to resolve what I hope is a programming issue with a newly installed installed Premier Elite 24 panel (v5.02.01LS1)? I'm not an installer but thanks to the info shared in this forum I've got the system installed with no faults reported. The problem I have...