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Thanks guys, appreciate the quick response. In that case I'll just have to wait for the experts. Had an hour long "discussion" with BG this morning about their same day appointments but didn't get anywhere. So I agree, it defeats the purposed of having the service contract........

Hi all, First of all I'm a complete novice when it comes to CH so I apologise in adavance for any stupid questions or incorrect assumptions I make. We woke up this morning with no heating so I called brittish Gas who we have a service agreement with. unfortunatly they can't come out...