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I can't thank you enough dcawkwell......we've just defrosted the cold water pipe and the hot water is working. thank you so, so much....merry christmas!

Hi, my parents have a promax combi 28 he plus a boiler. yesterday they came home to no hot water. the heating is working and we have cold water coming out of the cold water tap but nothing is coming out of the hot water tap. we had a british gas engineer out today and she advised that it was...