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My son recently had a new smart meter installed by British gas, his supplier, apart from problems with £4500 bill for a quarter since it went in he now finds there is no supply to the night storage heaters...is this usual, we realise they aren't state of the art energy efficient ones but will...

Freezer has stopped working and trips the mains off at tripswitch when try to switch it back on, anyone any ideas?? Thank you in advance