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After posting my comment above about our own experience and before approaching Beko yet again I decided to do some more research on this. Failing to spin seems to be a common problem with other brands as well and the most common answer I found (and indeed one that someone at Beko aslo suggested...

Hi We started having this problem with a Beko WM512OS a year ot two ago. We normally use economy mode but occasionally when I tried to rinse and spin swimming stuff it failed to spin at all. I contacted Beko several times and their replies were very varied. I decided that it is almost...