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Hi Guys I know this is an old thread but just thought I'd update it in case anyone else is googling the same problem finally got round to replacing the cylinder and it worked, the old one I think had been forced out of sync when we'd locked the door from the inside and left a key in and...

Thanks for all the replies As Alarm says, it's definitely a rotation issue. Unfortunately my back door is a wooden one so cannot swap the cylinder. How much would a new cylinder cost and how difficult is it to change it? thanks

Hi I'm having trouble with my UPVC front door, to lock it you lift the handle and turn the key 360 degrees and then remove key - but the key is only turning about 345 degrees and just stopping, meaning I can't lock the door unless I leave the key in (which is okay at night when we are all in...