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Chris, I am a householder and owner of the boiler. Does this mean I am disqualified from asking for help? I don't seem to be getting any! Karen Minnitt

Anybody care to help with this problem? This is the submission I sent to Worcester Bosch this morning, hoping for some guidance or advice, even a diagnosis, but especially an answer to my question about the diagnosis offered in my WB Servicing Instructions manual. All I got was an invitation...