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Hello, I am having trouble trying to remove the batteries from our RC Plus thermostat as there's a bit of plastic stopping the 2nd battery from coming out. I can get the first (AA) battery out but not the 2nd hidden one. There's a ridge line thing that's stopping the 2nd battery from coming...

I am only on here briefly in the hope that the kind person/s who were able to e-mail other folk with the RC Plus Programmable Room Thermostat might be able to send me these instructions too. Very grateful if so and thanks in advance. Be great if they were pdf documents that were simple to read...