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What is the traditional route for buying a gas fire? I toured at least six different shops: choice was limited, fires were expensive, delivery slow and installation costs about double what I was quoted by local heating engineers. Then when I did choose a fire, agreed to pay what they were...

Woops. Forgot to say, Tipper, that sounds like a really good idea. That would then let me keep the fire I've got and would probably be paid for by what I would save on the return postage. Many thanks :D

To all you helpful people thanks for coming back to me. I'm echoing what the gas fitter told me when talking about catchment area - so sorry if I've got it wrong. I didn't think the opening was much more than normal, but obviously too big for the fire I chose! I suppose the bottom line is, is...

Hello expertgasman. Do you practice being a rude ****, or does it come naturally? This fireplace opening - and the existing fire - had been there for 20 years plus. Discussed with RGI, and supplier and everyone thought it was a simple like for like exchange so stupidity doesn't come in to...

Would you believe, I've been phoning companies asking for the information from the installation instructions - even phoned a company that manufactures gas burner pans - but it's like night of the living dead - lights are on, but no-one's home. I did speak to the supplier before I bought the...

Ah, Mike. If only it was that easy. To reduce the catchment area, I'd need to call in the builders to brick up the fireplace. Given that the fire was meant to be the finishing touch to a newly decorated and carpeted room, that's a no-no. Besides I like the fireplace the size it is. The...

I recently bought a decorative effect basket gas fire on line. It was replacing an existing basket fire, dimensions were fine, so I wasn't expecting any problems. However, when the gas fitter checked the installation instructions, the catchment area was too big and the fire couldn't be...