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Thanks for the responses. I did pay for a powerflush as part of the deal. The guy who serviced the boiler after my plumber pointed out the issues confirmed that the powerflush hadn't been done - he said the filter(?) was full of sludge. After the original installation, I had to call BG...

I’d like some advice on what to do regarding my boiler, which was installed by British Gas around 14 months ago. I’ve had multiple breakdowns and callouts since then, and have recently been told by an independent plumber that the installation was done incorrectly. He said the system...