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Thanks Nan9, i agree that the info was very limited but that is all that i was given. It is hard to diagnose what at the end of the phone... lol. Is there any way that she can check the diverter as shown in the picture? if not i will have to take the plunge and get her to buy a new one...

Hi all, I need a bit of advice if you dont mind... I am an engineer in the Royal Navy and away from home at the moment and my wife has just informed me that our heating is not working. I know the basics so i asked her a few questions... We have a a Potterton Prima B (fitted with the house...