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Please see my message of 2 January. I have received a modest amount of compensation (£283.30) which was calculated as follows: - Amount of electricity actually used between installation and change of compressor. (Kwh) Less Allowance for other electricity usage in the house for the same...

This is all rather depressing when one is try to adopt a Green energy approach. Having had the compressor changed following the full diagnostic check in August (see posting dated 20 August) I did manage to get Lampoassa via Finn Geotherm to recompense me a modest amount for the extra electricty...

An update on my previous message. Finn Geotherm spent a morning carrying out a full diagnostic check. They discovered a fault with the valve associated with the compressor and have now fixed that problem. 11 days later and so far no further problems. They have also advised that the...

I had a V10.5 Lampoassa unit installed in October 2011. It has since been a running series of failures. It was not properly wired up when it arrived. Within 24 hours of commissioning it switched to electric heat and did so twice more in the course of 48 hours. We had a significant leak from the...