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Thanks for that guys. I've managed to get in touch with installer (lives around the corner from me), now I know I can approach the situation on the front foot. Cheers again. :D

Not sure if this is the correct section to post this, apologies if it's not. Had a gas central heating boiler fitted and have since had to get repairs done under warranty. Different engineers came out on both occasions, and both told me that the first metre of pipe coming out of the boiler...