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Just an update to the post as we cracked and got someone into fix it. I tried bypassing the thermostat at the receiver by linking the wires but this didn't work so we called British Gas Their guy just left here and it was a fault with the actuator not turning all the way on and only worked...

Hi I've had a look through and its definitely asking for heat from the receiver and i can here the click when the green light comes on. Another cold night and more confusion- at around 11pm the heating comes on for 30 mins after getting no response all night testing it and trying to restart...

It's the salus RT500RF. Could this maybe be an issue with the relay switch?

Hi both, yep trying everything I've found on the forum so far but no luck. The receiver has two lights on it . Red which is on all the time which I thought was the power and then a green light which comes on when I call for heat using the thermostat. So I maybe confused by the green light.

Hi Guys/Girls - first post on this forum but not last as I've just moved into my first home. I had a disaster the other day as the CH stopped working although I'm unable to work out the cause - at the time we had sky broadband installed, a power cut to the house and obviously lots of snow...