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We changed the locks as soon as they said that we still owed them money. It seemed the safest bet and we'd be planning to change them since we moved into the house anyway.

Just to give an update on this, the work was completed a couple of weeks ago now. We disputed the extras and after several emails back and forth (and them threatening with small claims), they have now backed down and accepted that our final payment was our final payment. Definitely not the most...

He'd previously just measured up and drilled into the wall for the towel radiator so that they were all measured up ready for tiling. That's why we were so firm and sorted the radiator out before the tiles were in place. We really didn't fancy filling any holes in the tiles. So no, no extra...

The only things left from their perspective are fitting the Shower, Basin and Toilet. So it feels like that particular horse has well and truly bolted. They expect to be complete by the end of Thursday, Friday lunch time at the latest. The tilers are independent contractors and will be done...

It's been a few days and for the most part it's been a bit easier. We got them to change the radiator over the second time we asked, this time without talk of needing to rip the floor up, so we're all good there assuming they don't try to charge us extra for fitting the correct item. I guess...

To be honest that doesn't bother me too much, it was a bit of an eye roll moment but hey ho. I'd rather it wasn't me who had to deal with the face to face (or in this case phone to phone) bits anyway :D Today's update: They told us they weren't going to be onsite today. Which led to us being...

That's effectively what we did last night. I called them, but he asked to speak to my husband instead. My husband was there listening to the phone call and said he couldn't see any reason why he didn't want to talk to me, so it's not as if I was rude to the guy. So then my husband called him...

The full story around the pipework is that we have a 15mm feed from the mains into the house, this then switches to a 22mm feed that feeds the whole house from our cold and hot feeds on the boiler. The rest of the house is still 15mm, but this was to make sure that any bathrooms were being fed...

I tried that just now. That's why I put in the update. That's the result of me trying to put my foot down. :( He has requested that I get my husband to call him back later instead.

It does have continuity. We expected to supply the radiator as a result of them telling us we had to. But they then offered to supply one for us as an 'extra' for the price I posted in the first post (this price was sent to us last night at 9pm ish). Before we had a chance to do anything about...

Quick update. They've installed the radiator that they quoted for without checking with us. It's a towel radiator (I wanted a standard panel radiator cause I wanted to mount a mirror above it). We've now been told we have to pay for the radiator and if we want to change anything then we will...

It felt like a catch all around project managing the installation, we didn't discuss every point in depth.

We haven't agreed to it, he's already done most of it though. He'd already done most of it before he sent us prices for the additional work. Which I do appreciate on some levels, as he could've stalled to a halt and waited which would have been pretty bad. Although worse for him than me and he...

It has always been referred to as a quote and does say quote on the PDF. Surely he doesn't have to carry out the 'extra' work he'd identified without additional payment though, even if it is a quote rather than an estimate? The ply cost is the packing / building it up cost. He already expected...

Appreciate the advice. So to summarise you would confirm with him now that there will be no more extras, and accept and pay for the extras on completion of the job if the job was to the standard you expect? Would you bother having the discussion about the extras or not?

That all sounds very reasonable. And I'd have no issue with paying for the work in those scenarios. I guess maybe I could give you a little more of my thought process just to sense check that this seems logical. I'm absolutely dreading having any conversations with the guy in charge though, he...

Hopefully this is the best place in the forum to ask this question - apologies if not. Also apologies it's so long. We're on day 3 of a 10 day refit of our bathroom. Here is the quote we received, although it's missing a couple of bits including knocking out a none load bearing wall...

Hi all - really hoping you can help us out here. I'm at a total loss as to what permission / sign off etc that my husband and I will need on some work we're having done on our house. We currently have two large bits of work planned; - Knocking through the toilet into the bathroom to make one...

Someone warned me against central taps. She said that they made getting into and out of the bath un necessarily awkward and that if they dripped while you were in the bath it meant they'd drop onto your middle rather than your feet. Also they're normally just out of arms reach when laid down and...

That's not the bathroom as it is right now... that's my plan to change it! Although I'm glad you like the plan :D Here is a picture of the current upstairs layout (toilet is separate and just as 'green' as the main bathroom, it even has wallpaper on the walls!). In my plan I'm knocking them...