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Thank you. I guess he has charged 4 hours of labour as well which is why it's cost £250 although he does seem to have overcharged me - especially as I didn't need the pump, although the seals did need redoing as oil was dripping. I'm getting a second opinion tomorrow and I will ask him for...

He has already fitted a new pump though which has cost me £250 and he was going off to get a new control box which was going to cost £125 plus VAT. He has the control box. If the pump wasn't the problem and he still hasn't fixed it, can I get my £250 back?

I don't know but he was here all afternoon yesterday and I still have no heat or hot water (except via the immersion). He did say (and he showed me) that the control box was very hot and he said it was arching (which I think it did when I first tried to set it). But if he's spoken to...

Hi My boiler locked out and I didn't notice this for a few hours. I called the heating engineer who replaced the pump but it still locked out. He said the pump was running but the fan didn't start up. He replaced the jets and gave it a service but still no joy. He thought it might be...