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No it's not I've already checked that and I've had the freezer cover off and defrosted the ice which was there, but still no joy. Freezer is about -5 and fridge is not cold at all. Could it be the thermostat or might it be the compressor?

My mums Beko fridge/freezer has stopped working. The fridge is making a noise as if its working but the compressor is hot (not sure if its meant to be) The freezer is just cool and the fridge is not cold at all. Any help appreciated. Model No: CDA543FW Thankyou.