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Thanks very much. It turned out to be the heater level switch causing the problem. I replaced it and all is now working fine again.

I have done everything advised in the manual re cleaning the filter and the area around the non-return valve and drain pump. The machine is about 10 years old, and used every day. If I use the pre-wash cycle, it drains, fills to the correct level (>4mm above the coarse filter) the...