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It was dry to touch after a week but dulux said it takes 4 weeks to dry to satin finish. When it looks like gloss

So started painting with satinwood and dryed nice 2nd tind on 14 doors and frames, window sills ect dryed like gloss even after a week so cutomer not happy i started to rub down doors . I emaild dulux 3 times had no responce We finished all but 1 door rubbed down. I called dulux on there...