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Surprise surprise heat team couldn't provide a fix so i called them and told them I was disgusted with the outcome to my surprise I was offered a full refund. Apparently there is no retro fix for this boiler how disgusting is that a boiler that allows water to run back onto electrical...

Its into a soak away its also insulated so it can't freeze

yes the condense drip tray is connected to the condense pipe which then terminates outside and is free flowing. I think the picture clearly shows the problem the original drip tray only catches the inner flue and not the outer were the newer model catches both eliminating the problem

Just incase anyone was unclear in the part or area I am talking about here are the pics again with the areas circuled My dads version and the improved version

I figured it out lol here is my dads boiler noticed how the drip tray doesn't catch the inlet side of the flue allowing ingress into the boiler Now here is the updated new version even though baxi said there was no fix its as clear as day that they have fixed it therefore have...

How do I add pictures in my post rather then links ? can anyone help me I seem to keep getting an error when I try

My dads is the first issue of this boiler look how the drip tray only catches the condensing inner part of the flue but not the inlet side of the flue my dads boiler is the first link shown below: http://advance-heating.com/baxi.html Now compare this with the revised model of the...

Different drip trays

Heat team are due for a return visit using a fresh set of eyes as they put it I'll get some pictures and let people know what was said does anyone happen to have a picture of the inside of the newer revised model of the platinum ?

Hi slug I am in agreance with you about a deflector and that is our next port of call baxi said no fix no fee now in my eyes they got the fan working but that would not of broke if water could not get inside therefore the issue that needs fixing cannot be fixed so should my dad be given a full...

Hi gas on my dads particular model there I'd only a tray to catch the outlet condense side of the flue thisis the whole problem rain iingress is getting in on the inlet side and there is no tray at all to catch this thus it runs back onto the top of the heat exchanger then down onto the fan

Cheers for the suggestions slug in my opinion it is a definite design fault there is a tray to catch the condense but no tray at all to catch anything for the intake side it really is unbelievable there is no fix for this Slug do you happen to know wat the part is that they have used on the...

A proper company would design a fix and apply it both for customer safety and general customer satisfaction. This is my problem with baxi if there is no problem with the flue as it is installed as manufactured instructions and there is no problem with the boiler were does the fault lie I cannot...

nothing Ian when it was under warranty during a heat team service about four years ago the engineer commented on it then and was told they didnt know of a fix and it was left at that. Then over the next few years during its services it was never mentioned again but now the new gas engineer i...

Hi, Can anyone tell me if the baxi platinum 28he should have a catchment tray to catch any water that may get into the the inlet side of the flue ? if so whats the part called my dads boiler went down with a e160 error fan fault so got the gas engineer out who proceeded to go about...