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I've asked them and they don't know.

Could anybody please help me to identify these taps? The bands around the heads are gold, rest of the tap is chrome. Thanks very much.

Check the ballvalve in the header tank is still working properly.

The boiler is overheating (probably) Without seeing it and testing its hard to diagnose but generally a pump down prvents the water circulating through the heat exchangers and causes the overheat or high limit stat to cut and shut the boiler down completely. If I remember correctly the 240 has...