Yes the customer was well outside the 7 working days.
We normally can be a little flexible with this timescale. If it had been 8 or 9 days for example I'm sure we would have taken it back.
(Note it is 7 WORKING days too so effectively at least 9 days in total that only start once you have...
Just a quick note to anyone finding this thread with a view from the other side.
Threats of Trading Standards are extremely rare for us so I have a very good idea which case this relates to.
If I am right the crux of the matter was that the manufacturer disagreed that the unit was ever...
