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Sorry we don't have any pictures at the moment. The catch wasn't clicked into place for the sliding position on the left side when it arrived - that was how we noticed the problem - it wasn't that we opened it and then wouldn't go back in. I'm not sure if we would be confident to fix the window...

We've just bought a uPVC sash window direct from the manufacturer as we are planning to fit it ourselves. We've had a look at it, and the catch that switches it between the position for tilting inwards or sliding up and down, doesn't click into the sliding position on the left side of the...