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There may be a slide switch that you can select in the back of your new programmer that would allow 10 or 16 programs. It may be he has left it in the 10 programs mode.

Thy setting the boiler temp stat low as possible. should give you max 72degrees, carry out your tests again. Also only have the bypass valve 1/2 open, else to much hot water may be getting back to the boiler.

Hi Pip, Ask to see his waste transfer licience, for the rubbish he says he took away. If he has not got one or cannot produce a bonifide document from an authorised waste remover then knock that off the bill.

He is probably in "breach of contract" if he pulls of the job so don`t sack him, threaten him with small claims court action for HIS breach of contract. You could then let a Judge allow a mutually agreed independant surveyor inspect his work, and value it with the looser paying his costs...

I would check for reverse polarity at the socket feeding the appliance & then further downstream. If single pole swiych at socket you could be only switching the neutral instead of the live.