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With all that aside he can still do a hard reset #2 When the crackling starfed and then loss of antenna signal did it start at same time.How old is the tv?

First: contact service provider, and get a ping to reset signal. Second:Try a reset-unplug cable box and tv- hold power on button on tv for 60 sconds, then plug in and power on. Third- try running cable directly to tv on diffrent inputs to see if you can find a signal or channel.