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It's the system pressure thats very low...not they I know what that means! :oops:

Ha :P same here too! :oops: Boiler sounds same as always. :D I will get a new tank shut-off next time I'm in town. Thank you all so much for helping us get the heating back, very grateful. You've saved us a few £££. Is there anything I need to do regarding the pressure?

:D :) :) :lol: :D :) Turned it on and it's working! :) The only thing is it's very slow coming on if that makes any sense. The house normally 'creaks' when the heating come on but now it's creaking very slowly and lightly. Thank you all....so, so grateful.

Thank you all again. Right we can't seem to turn it off...as in we have turned the wheel clockwise for off but it just keeps on turning as if the thread has gone on it. When my husband tried the nut the oil started to come out so it was tightened back up quickly.

Yes, took it off completely. Glad to hear I undid the right one. I will have a go...if I take a picture and upload it again will you be able to point it out for me? Thank you.

I undid the nut on the metal bit...top Left of the picture The tank is higher. I think all the valves are open as we had heating prior to the oil running out, how would I know if they're open or not? Thanks.

:( we've opened it but nothing, can smell oil but nothing has come through! Anything else we can do? Thanks to you both for all your help so far, very grateful.

Thanks John for getting back to us. That white pipe doesn't go into the bottom but goes underneath and changes from white to a red colour and then loops around and goes in to the left hand side of the burner. If you looks closely it looks like the pipe attaches on to the metal bit and then...