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I have not done a user reset as I did not know I had to - how do I do this? I think I need to do this and then call engineer if problem persists

I am a landlord and I have a visonic powermax wireless alarm fitted in a property. There was a battery problem in one of the sensors so I have replaced all batteries and tamper openings seem ok. However, the trouble light on main panel is still showing, the alarm keeps saying "alarm in memory...