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Great info, thanks a lot. I am copying all these posts and printing for future reference and insert with the Users Manual so I can find it ! I am going to give the sump etc a really good clean now and at weekly intervals over the winter and empty out clean and dry during the summer. I only...

Thanks guys for responding with so much interesting information, this is a brilliant forum, I can see there is so much more I need to read on the subject and importantly understand. I certainly do have the equipment for monitoring the 2.2 MHz signal and the RFI EMC point is of particular...

Thanks for the information SimonH2, that's all very interesting and now I can do some more reading on the subject. I assume the frequency of operation of the transducer is in the KHz region not MHz i.e. above audible frequencies. The previous reference to MHz is perhaps for the inverter in order...

Thanks for the interesting technical information (AlastairE) about the misting device and the frequencies used. I have a knowledge of electronics and radio due to my lifelong hobby, but I know little about these transducer devices as used in the Dimplex fires. I would like to understand more...

Thank you AlastairE a very interesting and informative contribution to this forum. You have confirmed my initial concerns 100% and being retired from the electricity industry and when we used to sell Dimplex products some 50 years ago they were really good for all space heating and of course...

All noted about telephone call costs. Of course the 0845 ones are "free" with my BT call plan and also 0870 I think. I don't use a mobile for these anyway, as hardly any signal here in back of beyond ! Saves me a fortune.

Pleased to hear you got some response Roger947. Just a couple of points. First, not sure the 0844 numbers are Free? The 0845 ones are, but the 0844 ones with me are charged at National rate I think? Dimplex sell the correct lamps MR16 base (Not GU10 as I said before) in a pack of 5 for about...

Roger 947:- read with interest your feedback. I agree with you that this is a badly designed product from Dimplex and a shame because they were always regarded as the best in electric fires decades ago. The technology was simple in those days and fires would last for 20 + years with just a cheap...

That's interesting, thanks for confirming this. I am wondering whether to try fitting say just 2 LED lamps and retaining 2 halogens? Another point I would appreciate any thoughts on. Even on the lowest setting of the "mist control knob" the smoke is almost too much ? I find that the effect is...

Hi Valm, funnily enough, I also received replacement transducer in the post today and fitted it and all is now working. Sorry to hear yours still not working. Not sure but it may be a circuit board fault, I had that with the first Danville I bought. I also cleaned the water sump and tank this...

Hi VALM, are you sure its out of warranty? Mine has 3 years as I registered it with Dimplex after purchase. I think the standard warranty is two years? You need to check this out because spare parts are very expensive. The first Danville we had failed and an engineer called 3 or 4 times...

Yes certainly will and am hoping more disgruntled customers will let Dimplex know where they are going wrong. Well, they emailed me to tell me to ring customer service (0844 number another money spinner for them ) and they diagnosed the fault over the phone and said they would send me a new...

Having just found this forum and now just read a few postings, I feel that all of us who have been "sold" this new technology should voice our complaints here in the strongest terms. Yes, the misting system looks good when it works, BUT its obviously not fit for purpose under the Sale of Goods...

Dimplex used to be THE NAME for electric fires, but having spent a large sum on their DANVILLE optimist fire I am very disappointed with its UN- reliability. After a month and about 4 engineer visits to fix a fault with the mist system they eventually decided to send a new fire complete. We used...