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I understand your anguish JBR but my position is that I have three types of cancer, a heart problem and I'm in my 70th year so I need stress like a hole in the head. Suffice to say that the bush telegraph is already operating amongst installers and sweeps in this area and if this person gets...

Okay. the installer turned up as arranged. In response to questioning about why messages left on his answer machine brought no follow-up, the excuse was that it must be a Talk Talk problem and would be chased up. In response to questioning as to why no HETAS certificate had been forthcoming...

Thanks to everyone for your suggestions and I will certainly follow those up and report back. I have telephoned the "installer" this morning and arranged for them to come here this evening to discuss the matter. This I am told is the first line to take. Give them a chance to rectify the...

Thanks Bernard The Installer was on the HETAS register on their website at the time of the installation and had issued two certificates to neighbours this year. It was revealed when chasing up the certificate with HETAS that they were no longer registered though HETAS would not give a reason...

I had a HETAS installer in to install my wood burning stove and various charges were made (parts. labour and HETAS Certificate) but the certificate and invoice have not been forthcoming after six weeks. I have asked the installer twice for the paperwork. I phoned HETAS last week as the...