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What is the ground level, our front door opens to the ground level, the living quarters are on the same level, the balcony platform is on the same level. from our kitchen steps we go down another level to our garden, so is the level of our garden the ground floor or is ground level where our...

Hello we have just had our balcony application turned down Our ground floor is an elevated position so the balcony is on stilts, which brings the platform up to ground level and access is through double doors. The platform has already been built we've been told its to big. But my question is...