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Thanks very much for your comments. Just to update you, the model I had was the Dimplex Sacremento - I rang the showroom today where I bought it from in Oct 14 just to see how I get in touch with the manufacturer only to be told my fire had a 3 year warranty and therefore would be replaced with...

Thanks for the response - where is the fan?? I don't think my model has a fan?

There is plenty of mist being created but just not coming up through the slit in the top unit?? I have one bulb out - not sure if that makes a difference?? Is there a possibility that this is the transducer? Reading through here though it appears there is no mist if that goes, I seem to have...

After reading these threads, I have an optimist fire and there appears to be mist under the top unit (where the transducer sits) but it is not coming through? I've thoroughly cleaned the orange top unit that the water tank sits on and there seems no reason why the mist wouldn't be coming...