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Unfortunately there isnt any kind of manufacturers marks anywhere to be seen without dismantling. The channel the Black grip clips into bends round the external side and has a brush strip on it so that rules out just removing that and putting a hardwood strip in place. Thanks for you help gents.

Hi I have checked and there is no branding on the barrel, intact I cannot find any branding at all anywhere on the doors at all

We have a sliding patio door which I have looked all over and cannot find any kind of branding. The doorstep trim (see photo) is very tatty. It a black plastic section which clips into some aluminium track underneath. I have spent most of the morning Googling and cannot find anything similar...

Thanks for your response, what you say is spot on. Yale came back to me and said my keyword needed to be 3 letters long and start with a capital which is how I discovered that I had entered my keyword as all caps and not as I had thought Capital and then lowercase. You have to keep pressing the...

Yep tried that and it wasnt the answer I am afraid.

As Yale have proven to be as useful as a chocolate teapot, lets see if between us we can resolve the issue. First thing is I am using a GiffGaff sim card so would be interesting to see if this is a common factor or not. The only difference between what is in the manual and what I have used is...

Tried that thanks, nothing doing. Yale have not come back to me which is disappointing.

akz786 did you get anywhere with this. I am having exactly the same issue. If the Alarm is triggered I receive a texttelling me the Alarm has gone off. I can dial in and get the answering machine but texts have zero response. Yale technical support have been poor if I am honest. 6 days to get a...