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Thanks for the reply Rob! I guess this was a one off and they got it resolved eventually. I removed the NRV,s from the valve body earlier this morning so I will see if we now have a non sticking shower tomorrow morning. (one of the valves had a stuck plunger!) If I still have an issue, I will...

Dear Lynnoakwood I know this is an old thread but as I have exactly the same problem with another manufacturers shower product. I would love to know what the resolution was for your problem.