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Yup, call out company. Just spoken to Potterton and it's £395 or £30.75 per month (guess maths wasn't their strong point). I'm happier with this idea so thanks for the info. I would still like to know how this stuff works though, lets see if a Potterton engineer can explain it to me.

Sorry there was a second point, why would I not be able to challenge a pro? If someone tries charging £500 knowing that there is a £300 fix from the manufacturer then surely that raises integrity (or lack of) issues and quite rightly they should be challenged.

Hi Tony, thank you for your reply. Firstly, I will should explain that checking the condensate trap does not necessitate opening up the boiler, I observed this operation when the professional turned up and then subsequently charged me £109 + VAT for the pleasure. Please don't get me started on...

Glad to be of some entertainment value :D I appreciate thoughts on this, I can't see how the condensate trap or for that matter the secondary heat exchanger could converse, there are no sensors etc.. well none that I can see. But you are quite right that there is a measurable effect, it stands...

Hi, thanks for the reply. I'm not professing to any understanding nor asking for a fix, just education. The professionals have suggested a £500 list of parts to be replaced and to be honest I doubt even they know what the problem is, just taking an atom bomb approach to squashing an ant. All I...

Hi, I've got a curious issue which I have been scratching my head over. Been getting repeated lockouts - orange light flashing, after 4 times solid orange light. Step one of the manual states check condensate trap, which I did and some debris came out, fitted back and the boiler happily went...