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Appreciate the help guys. I should have said I'd already attempted to remove the face plate before taking the photo which is why it looked like it wasn't snug. I ended up removing the handles and taking out the entire mechanism, taking it apart to discover that one of the 3 tiny sprung metal...

Hello, I have an internal door in a new build with a '3 Lever' mortice lock. I went to lock it today so that I could use exercise resistance bands and felt the door lock not really play ball, so I opened the door to test the lock, lo and behold the deadbolt turned into locked position but then...