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Thanks BigA12, I appreciate your help. I had discovered the whole lot lifted up because I played around with the replacement before trying to take the other off the wall. However, having read your message, I do believe I was still pulling on the wrong joint! It was very stiff to move, but we...

I replaced my Potterton EP2002 myself about 10 years ago. Both sliders have now broken, and I've bought another unit off Ebay. I remember you open the front panel by pressing in the hole under the bottom right hand side, and I've seen this confirmed by googling it. However, it's not budging...