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Yes...the engineer said I’d need a dialer at the service visit, in order for the system to do certain things (I was asking if the Galaxy could SMS us alerts)... Dogs are just a warning, further deterrent; we have had dogs long before a house with any alarm. Well they are family pets in fact...

Ok so this is a cropped copy of the maintenance report...maybe the box did get opened as it appears battery was checked. My mistake :eek: https://imgur.com/a/UM04A

I agree the remote reset should have been disabled and I will challenge them about that tomorrow. I'm 99% sure he didn't open the metal box. You've all got me wondering if my memory is failing me now. As for the external bell, yes it's a decoy. The sounder is inside and deafens us all when it...

The install date on this system is 2000 so approaching 18 years old. We didn't choose to ADT monitoring purely because it's £30 a month to monitor a family house (with two big dogs) that is occupied 22 hours out of 24. For a £1/month I'd probably have done it. The person that was here before us...

I just rang them, obviously office is closed today. There is an out of hours mobile number for engineering emergencies; I'm not going to bother an engineer on a Sunday morning just for this. It can wait til tomorrow. Thanks for the information above, particularly to push them on why it's been...

Thanks, it is useful to know that this can be achieved with a bit of guidance over the telephone. I will phone them and see if they are prepared to talk me through it over the phone or not. If they won't then maybe I will have it serviced by a different independent for the future annual...

Tried this... Type in PIN, the display then shows me 'INTRUDER PIR 2 ACTIVATED' (or something similar to that) Type in 'ent' to view the event. the display then shows me 'A=SET, B=PART ENT, 1-5, 9=MENU' (or something similar to that) I can take pics and post them up if needs be I was able to...

Thanks for your prompt replies. The previous owner of the house used to have it monitored by ADT but the contract was cancelled when they sold the house to us. So, it's no longer monitored and hasn't been since we moved in (I spoke to ADT just after I moved in and they confirmed all this). We...

Hello, This is my first post and I'd be grateful for any help. I'm in a bit of trouble with the wife. We inherited a Galaxy 8 Plus system that the previous owner had installed in the house. We had it serviced by a local independent company a couple of months ago, no faults found. Yesterday I...