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Easy to remove - that's good news. I agree, it's a stupid place for a manhole. I think the section running from the neighbouring property through my house may have existed prior to that part of my house being build, and short of rerouting the existing section, there would have been no choice. A...

Hi All, Finally managed to get Thames to take responsibility and come around to try and sort things out. Some good new was that access wasn't an issue, though things haven't quite gone as I was expecting. Recall original the original clay chamber, round inspection chamber... I was...

I've gone back to them as advised and will let you know how that goes. Hugh / Ken - Thanks for the advice! Re Ken's Questions: 1. Yes - floor is still open, but covered. There are two holes in the original kitchen floor that I created whilst trying to locate the inspection chanmber. I've had...

Thanks - reassuring! In the meantime, off the back of me contacting TW to discuss access to the property, I received an email which read: "Thames would not replace the internal manhole cover as the issue was not caused by a Thames water asset failing under normal circumstances, but because of...

Hi, Wow - it's been a while :) TL;DR summary: 9 months ago, house got flooded by sewage triggered by a blockage on the street drain that somehow managed find a route into my subfloor. Suspected it might be due to an unmapped public sewer that ran under my kitchen. Water company denied...

Hi Guys, Thanks for the input. On the above: Hugh is correct, it is a clay circular chamber under the kitchen. It is approx 50cm tall. It has a ridge around the inside half way down so possibly in two sections. The top of the chamber is 45cm below the suspended kitchen floor, so about 1m deep...

I'll discuss the above with the water co. The new purple section is approx 15m and would run though the neighbours recently laid paved area. Something I should mention that I haven't before is that the section that runs under my house is a 100mm pipe. The neighbouring property is a part of a...

Hi Everyone, I got back in UK two weeks back and thankfully the house wasn't underwater again :) Whilst I was away, I know (via a neighbour) that the water co turned up and gave the street sewer a pressure wash to clear out the roots/grime that could have contributed to the original issue. I...

Hi. Sorry for the delay in getting back to you. I've had to go abroad, which is a bit bad timing given the circumstances, so wasn't able to update. Quick summary. - Thames water not being that helpful despite causing damage. Basis being they are not responsible for private assets - I raised...

Hi guys, Once again, thanks for the great advice. I attempted to book a drain survey via Dyno(Rod), but they would accept the booking due to lack of manhole access, and refused to touch the access point that thames water pulled up (although it is poss too far away anyway). They advised me to...

Thanks for the excellent advice and feedback guys. I have spoke with the insurance, though they haven't been as accommodating as I'd like. They have advised that as it appears to be caused by a blockage in a public sewer that I should take it up with the water company in the first instance. The...

Hi DIYnot'ers, Please could you assist me with a stinky situation that has lead to the underfloor of my house being flooded with sewage? Around Sept 2017, the street that I share with 4 other properties became flooded with sewage twice in a short period of time. The sewage was escaping from an...