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Thanks, can i check when you say default the panel you mean re-load factory settings and power down the unit as per the manual? Also, if it is locked, will i lose all my settings and then be stuck with it as a factory default then? Or will it not let me factory reset?

I've been searching for a few days but can't find any answers specifically to my problem. I have the R8 and have changed the user code to my own no problem, I also have managed to enter the programming menu and do a walk test to find out what zones are what rooms. But when I try to enter any...