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Thank you, really appreciate all your help. The thermostat is broken so I didn't agree with the above "turn it all the way up" comment but didn't want to be ungrateful :) Will probably have a go at it next weekend; I'm not an engineer like yourself but have done a few electrical bits and pieces...

You would not believe how hard it is to photograph these stickers o_O

Guessing its not a DIY job then and I'll get an electrician in as clearly I'm out of my depth. I thought it would just be a case of swapping the cables over and bridging the thermostat as mentioned above.....looks like it's a lot more complex than that!

Appreciate your help, its 230 volts as there is a sticker on the wiring centre reading danger :) With regards to the valves, how would I go about finding this out?

Thanks I appreciate that answer, I would of connected them all! Maybe I can trace the common wires and remove them completely if they are unneccessary

I've read several threads on here about Hive installs, seems to be a fairly popular DIY job! I've also watched a few YouTube videos -and decided I would buy: https://www.screwfix.com/p/hive-active-heating-hot-water-thermostat/5215j?_requestid=284429 This may be a stupid question but want to...