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Thank you for your prompt response. So, we did test the system by pressing the button from outside our apartment building. When we press the button, the area your marked in red does vibrate. I will try to open the outside unit and take a picture as you have suggested. I just hope I will not...

Hello. I am adding my post to this thread as it is regarding the same model (ELVOX ART 900-902). My problem is different. My intercom has stopped ringing. Below is an image of what we are looking at. I am new to fixing any electrical... doing this as I have been quotes over 120 pounds for...