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OK thank you, I will try that again and if not call out an alarm engineer. Thanks again for taking the time to reply!

Thank you for such a quick response. I have recently moved into a New Build where the builder installed the alarm system and I was given a quick tour of the system and left with the various access codes (Master and Engineers). The system was working without any issues before I opened the...

Hello, Been using these forums as a guest for quite a while and really appreciate all the advice. I have a Texecom Premier Elite System (64-w) installed and triggered a tamper alert from the Smartcom unit as I opened the cover whilst rerouting the ethernet cable and not being logged in in...