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Thank you so much for your advice. Velux did suggest it was condensation but didn't tell us how to go about alleviating the problem. It looks like our nightmare might be finally over. Just a couple of things to clarify. Did you put the Xpanda foam tape around the frame first and then put the...

We are having exactly the same issue with our brand new windows. They were fine in the Summer, but as soon as it got cold we noticed water ingress into our rooms and condensation within the frames. You said that you thought you'd got to the cause, but have you managed to fix the problem and if...