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Hi All, I checked the Ts & Cs on the invoice and it doesn't mention guarantees on work. I left a snotty message on their voicemail as they have failed to call me back a week after they said they would. I'll keep pushing, but I don't fancy my chances. Back to the stopcock and responding to...

Hi Softus, The £70+V was the minimum call-out charge (1 hour) and I'm not sure I'm going to get any further than I have complaining. I have tried, but have not faith in the company. Without knowing the terminology, I would say a gland on the spindle if that's located at the top and is the...

Hi All, We recently employed a plumber to fix our leaking stopcock (located underneath our kitchen sink). We live in an old Victorian cottage and I thought the stopcock looked a bit shabby and warrant replacing. After the plumber arrived, he had a look at the problem, unscrewed some bits and...