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we arent there to annoy customers we,ll fix it if we can just as long as the customer is happy then so are we, after all with no customers we wouldnt have jobs!

30/30 job could be two parts costing £30 each as long as it isnt any more to be fixed it isnt usually charged for.

all parts, labour isnt charged.

unnecessary parts are sent back to the BG parts centre, as for the "source" you have all areas have different ways of doing things and thats the way we work. 30/30 jobs are things like thermistors, diverter diaphragms, seals the list is endless.

doesnt this one have a built in expansion? how old is the boiler? if it has worked fine till now there probably is one

i agree many engineers just replace parts till it works ive worked with some of them, every BG engineer has fault finding software and all info on their laptop for nearly every boiler ever made and some of them who are still unsure whats wrong just order loads of parts and fit them till it...

If you tell them about all these faults on your initial inpection they will charge you for each fault before accepting you on contract. Beware this isnt quite true, when we come for a first inspection we can fix faults as long as the value of the part(s) isnt more than about £60 we,ll fix...

as an engineer for BG and reading into all the above i think that the cover is good and not just because i work for them its because the amount of boilers visited everyday and the parts replaced add up to a stupid amount and the reason we deem boilers obsolete is because we will only fit genuine...