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Hi, Ah, I think you're right - it must be the top sash. The top sash doesn't seem to move at all, up or down. On other sash windows in the house the top sash does slide down so I'm wondering if there's something in place to intentionally stop it sliding down. Any idea if this is likely? If I...

Thanks so much for your reply. I've taken a look at the areas you've suggested and can't see anything obvious (to me) that's blocking or stopping things moving. I've attached some photos of the area's you suggested looking at. Is there anything visibly worn or blocking the sash as far as you can...

Hi, I've got an issue with a uPVC sash window that won't lock on one side. I think the issue is that the two windows aren't lining up: the top window is lower on one side which means the lock on this side doesn't work. Has anyone else had this problem before? Is it something for a...